Expert Virtual Assistant Services

Terms & Conditions

About Us

Expert Virtual Assistant Services Ltd.
Company Registration No: 10833727

Contact Details

www.expertvaservices.co.uk
info@expertvaservices.co.uk
107 Rectory Road, Worthing, West Sussex, BN14 7PG.

General Terms

  1. Work can be accepted from the client by email, post, USB drive or courier

Pre Instruction

  1. Initial consultations and quotations are free and are carried out by email, telephone or in person if required
  2. A signed contract is required before commencement of work. This indicates client's acceptance of our terms and conditions

Your Rights

  1. Responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and Expert Virtual Assistant Services Ltd will accept no liability or loss arising from the performance of any services carried out under the agreement
  2. Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client
  3. Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation

Our Rights

  1. We reserve the right to reject any work, including work which we believe to be unlawful or immoral
  2. Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation

Payment Terms

  1. Payments can be made by cheque or bank transfer
  2. A fee of £20 will be charged for any returned cheques
  3. All payments to Expert Virtual Assistant Services Ltd are due within 7 days of receipt of invoice
  4. Standard hours are billed in increments of 15 minutes
  5. Overdue invoices may result in interest charges (at the rate of 10%) for the total outstanding per month
  6. No further work will be undertaken once an invoice becomes overdue
  7. Monthly retainer packages must be paid in advance and will be valid for 4 weeks from the date of the first request for services. The first request for services must be made within 2 weeks of the date of payment
  8. Unused hours can be carried over to subsequent months
  9. If client's original requirements change, Expert Virtual Assistant Services Ltd reserve the right to change their original quotation following suitable consultation with the client
  10. Any additional office expenses incurred will be charged at cost and billed separately as ‘Additional Expenses’. Such expenses include stationery, telephone calls, postage, couriers etc.
  11. All charges will be reviewed on 1st January of each year and clients will be notified of any new charges in writing
  12. In the event of a contract being cancelled or terminated, the client agrees to pay for all work commissioned and completed within the terms of notice

Limitation of Liability

  1. Expert Virtual Assistant Services Ltd does not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the client
  2. Although every effort will be made to ensure reliable service, in event of equipment failure, Expert Virtual Assistant Services Ltd cannot be held liable for any loss of information

Data Protection

  1. Expert Virtual Assistant Services Ltd aims to communicate with the client by such methods as may reasonably be requested. We would urge the client to virus check electronic media and emails as, although we take reasonable precautions, we cannot guarantee that all electronic data is virus free. We will communicate with the client and others when appropriate by email, but we cannot be responsible for the security of correspondence and documents sent by email.
  2. By accepting these Terms and Conditions, the client gives informed consent to enable Expert Virtual Assistant Services Ltd to communicate with the client on confidential matters by email, unless the client previously instructed Expert Virtual Assistant Services Ltd not to do so.
  3. Expert Virtual Assistant Services Ltd will store any data you submit (either physical or electronic) in a secure system and only store client data for the duration of the project or until it is no longer required. To protect any data collected, suitable physical and electronic procedures have been set up as standard practice.
  4. On completion of work, Expert Virtual Assistant Services Ltd will return to the client all records, notes, documentation and other items that were used, created, or controlled during the term of the agreement with the exception of items purchased by them and not reimbursed by the Client. Any work produced including contact data will be deleted on satisfactory completion of the project unless specifically instructed by the client.
  5. If required by the client, Expert Virtual Assistant Services Ltd would be happy to sign any confidentiality or non-disclosure agreement.