Expert Virtual Assistant Services

Privacy Policy

At Expert Virtual Assistant Services, we take your privacy seriously and only use the personal information you provide to administer and provide the services you have requested from us. By providing information such as your name, email address and telephone number you agree to us contacting you with regards to the services you have requested. All client data is treated in the strictest confidence, with best practice security measures and is only retained for as long as is necessary to carry out the agreed services. Personal information will be solely used by us and under no circumstances will your information be sold or used by any other organisation.

THE TYPE OF DATA WE MAY COLLECT

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is (where you have purchased goods or services from us or have been in negotiations for such goods or services) our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy or (where you have not so purchased or negotiated and in relation to sending you direct marketing) your consent.

HOW WE USE YOUR DATA:

We may use your data in the following ways:

Marketing Communications

You will receive marketing communications from us if you made a purchase or asked for information from us about our goods or services or if you are not a customer, you gave us your details and agreed to receive marketing communications by ticking a box and in each case you have not opted out of receiving such communications since.

Before we share your personal data with any third party for marketing purposes we will get your express consent.

WHO WE SHARE YOUR DATA WITH

We will only share your data with trusted suppliers or associates when it is necessary for us to do so in order to provide the services you have requested. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

HOW WE STORE YOUR DATA

Your data will be stored in secure electronic systems for the duration of time that it is required. Any physical copies will be stored in a secure, locked location until such time that it is deleted/removed.

DELETION OF YOUR DATA

On completion of work, Expert Virtual Assistant Services Ltd will return to the client all records, notes, documentation and other items that were used, created, or controlled during the term of the agreement with the exception of items purchased by them and not reimbursed by the Client. Any work produced including contact data will be deleted on satisfactory completion of the project unless specifically instructed by the client.

CHANGES TO THIS POLICY

Any changes to our Privacy Policy will be updated on this page and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. But as a precaution, we request that you read this document each time you use our website to ensure that this Policy still meets with your approval.

If, at any time you wish your data to be accessed, updated or removed please request this via email to info@expertvaservices.co.uk where your request will be processed within 48 hours.